Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned.

If you still have ongoing concerns then we suggest discussing your complaint with our practice manager or deputy manager. 

If you would like to make a formal complaint we would normally suggest this is done in writing. Please refer to our complaints leaflet below for more information on how to to do this and the process involved.

What happens if I prefer to complain directly to the commissioning organisation?

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.

• Telephone: 0800 132 996

• E-mail: enquiries@cheshireandmerseyside.nhs.uk

• Writing to us at: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.

Note: changes on 1 July 2023

• From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to NHS Cheshire and Merseyside.

• Members of the public will still be able to make a complaint to the provider. This is NOT changing.

• Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside will take responsibility for the handling of their complaint.

• Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint will be retained by NHS England.

• Find out more about how to feedback or make a complaint about an NHS service